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KAO Future Vision – Digital Transformation

Case study 03 // B2C Global Travel Retail

Personalisation - Bombay Sapphire

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  • Global Research
  • Omni-Channel
  • Service Design
  • e-commerce
Success metrics4 Major AirportsIncreased Sales Conversion
Project leadUX DirectorUX Strategy, Research and Service Design
Project team size8 SpecialistsStrategy, UX Design, CSM, Tech & Sales.
Project budget$450k DollarsTotal Opportunity on

Problem Statement

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Solution Outcome

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Experience Design

Kao Salon Alliance portal – login page
Portal Dashboard - Login Page
Kao Salon Alliance portal – loyalty programme dashboard
Portal Dashboard - Loyalty Programme

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